Shipping within Germany usually takes 1-3 working days. Orders to other countries will be on their way to you after 4-5 working days! As soon as the order is on its way, you will receive an e-mail from DHL with the dispatch link!
Is it possible to change or cancel orders after they have been placed?
Unfortunately, we can only process cancellations and changes very promptly after the order has been placed, and changes are only possible to a limited extent. Please send us an email to service@shop.reisenthel.com as soon as possible after placing your order.
No problem! You can print out a new returns label here .
HOW CAN I COMPLAIN ABOUT A PRODUCT PURCHASED IN THE REISENTHEL ONLINE SHOP?
For complaints within the statutory warranty period of 2 years for products purchased in the reisenthel online shop, please write an e-mail to our customer service.
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Do you have a question that could not be answered in the FAQ/help section? No problem! Our customer service is available Monday to Thursday from 9-16:30 and Friday from 9-14. So that we can offer you efficient customer service, please use the contact form or send us an e-mail. This will ensure that we can deal with all customer service enquiries in the best possible way.
We do not offer telephone customer service as we require information such as pictures or order numbers for most enquiries. We do our best to respond within 24 hours (on business days). Even during high volume promotions such as Cyber Monday, Black Friday we will process your enquiry promptly.
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