How can we help you?

Shipping within Germany usually takes 1-3 working days. Orders to other countries will be on their way to you after 4-5 working days! As soon as the order is on its way, you will receive an e-mail from DHL with the dispatch link!

More information about shipping & delivery.

The invoice will be sent to you as a PDF download link in the e-mail with the dispatch confirmation.

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Unfortunately, we can only process cancellations and changes very promptly after the order has been placed, and changes are only possible to a limited extent. Please send us an email to service@shop.reisenthel.com as soon as possible after placing your order.

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You can return all items purchased from the reisenthel online shop within 30 days of receipt without giving any reason.

Further information about returns & returns.

No problem! You can print out a new returns label here .

For complaints within the statutory warranty period of 2 years for products purchased in the reisenthel online shop, please write an e-mail to our customer service.

Further information about complaints.

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